Cryptocurrencies

For digital assets, your Bitso account includes a wallet address for each of the assets Bitso supports, and it is this address the one you use to complete fundings. Addresses are different throughout the Bitso-supported tokens. Hence, ensure you have the correct one for the asset you receive.

The following procedure explains how to retrieve your funding destination address for deposits completed through a blockchain, not Bitso Transfer.

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Addresses are tied to the environment.

When moving to production, you must perform the same procedure to retrieve the address in your production account.

To retrieve your destination address:

1. Log into your testing account.
2. In your wallet, go to the row showing the token you need.
3. Click Deposit on your right-hand side.
   A modal appears, showing the funding options available.
4. Select the appropriate funding method:

A second modal appears.

5. Copy your user wallet ID from this second modal that shows varied information such as warnings, if applicable, the network used, fees, settlement time, deposit limits, and your wallet address, among others.

Some Notes on Destination Addresses

Destination addresses behave differently throughout the token portfolio Bitso supports. For some tokens, when you have your address, you don’t need to search for it again unless Bitso communicates that changes have occurred. However, for others, addresses change for every deposit.

Also, some tokens share the same address. To provide a better user experience, Bitso gives you a unique user wallet identifier for Ether and all the other ERC-20 tokens, and the backend system differentiates for each. Hence, for this family of tokens, you need to look for this identifier only once. Compare the address in the following example of the DAI token with the previous address shown in Ether.

At the same time, blockchains incompatible with the ERC-20 standard, for example, Algorand, Cardano, or Solana, have a different user wallet identifier, so you must search for them, at least for your first deposit.

For other tokens, destination addresses do change frequently, so you need to verify them before depositing these tokens, for example, Litecoin:

Other tokens use additional information to the address, such as the case of XRP and XLM (Stellar 1), which require a destination tag in addition to the address. Always include this second piece of information; otherwise, your funds get lost.